A Virtual Assistant’s Guide to the Insurance Industry: Lessons from “Delay, Deny, Defend”
In today’s world, the insurance industry is often seen as a monolithic entity that protects the interests of both companies and policyholders. However, Jay M. Feinman’s Delay, Deny, Defend uncovers the darker side of this industry, revealing a systemic practice in which insurance companies prioritize their own bottom line over the needs of their clients.